Privacy policy

PRIVACY POLICY

Minute Jets FZ-LLC

Effective Date: 21/07/2026

Last Updated: 21/07/2026

1. INTRODUCTION

Minute Jets FZ-LLC ("Minute Jets", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Minute Jets collects, uses, stores, shares, transfers and safeguards your personal data when you:

• visit our website;
• submit an enquiry;
• request a quotation;
• book a private jet charter;
• communicate with us;
• use our concierge or travel-related services;
• interact with our digital platforms; or
• otherwise engage with our business.

Our objective is to process your personal information responsibly, transparently and securely while delivering the highest standard of private aviation brokerage services.

2. ABOUT MINUTE JETS

Minute Jets FZ-LLC is a private jet charter brokerage company incorporated within the Sharjah Media City (SHAMS) Free Zone, United Arab Emirates.

Minute Jets acts exclusively as an independent aviation broker.

Minute Jets is not:

• an airline;
• an aircraft owner;
• an aircraft operator;
• an Air Operator Certificate (AOC) holder;
• an air carrier.

All charter flights arranged through Minute Jets are operated by independent third-party aircraft operators holding the licences and regulatory approvals required to conduct commercial air transport.

As part of arranging charter flights, Minute Jets processes personal information necessary to source aircraft, coordinate bookings, facilitate payments, comply with legal obligations and communicate with customers.

3. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to all personal information collected through:

• the Minute Jets website;
• booking enquiries;
• quotation requests;
• email communications;
• telephone calls;
• messaging applications;
• customer relationship management (CRM) systems;
• online forms;
• marketing campaigns;
• social media communications;
• concierge requests;
• supplier interactions; and
• any other services provided by Minute Jets.

This Privacy Policy applies whether you are:

• a customer;
• a passenger;
• an authorised representative;
• a corporate client;
• a supplier;
• a business partner;
• a website visitor.

4. DEFINITIONS

For the purposes of this Privacy Policy:

Personal Data means any information relating to an identified or identifiable individual.

Processing means any operation performed on personal data, including collection, recording, organisation, storage, consultation, use, disclosure, transfer, restriction, deletion or destruction.

Customer means any individual or organisation requesting services from Minute Jets.

Passenger means every individual travelling aboard an aircraft arranged through Minute Jets.

Operator means the licensed aircraft operator performing the flight.

Website means all websites, portals, booking systems and online services operated by Minute Jets.

Service Providers means third parties engaged by Minute Jets to support its operations, such as payment processors, IT providers and communications platforms.

5. PERSONAL DATA WE COLLECT

Depending on the services requested, Minute Jets may collect the following categories of personal information.

5.1 Identity Information

We may collect:

• full legal name;
• title;
• nationality;
• gender (where required for travel);
• date of birth;
• passport information;
• passport expiry date;
• passport issuing country;
• national identity numbers where legally required.

5.2 Contact Information

We may collect:

• residential address;
• business address;
• email address;
• telephone number;
• mobile number;
• emergency contact details.

5.3 Booking Information

We may collect:

• flight itineraries;
• departure airports;
• destination airports;
• preferred travel dates;
• passenger manifests;
• aircraft preferences;
• seating preferences;
• baggage requirements;
• catering requests;
• concierge requests;
• ground transportation requirements;
• hotel preferences;
• special travel arrangements.

5.4 Payment Information

Where applicable, Minute Jets may collect information relating to payments, including:

• billing address;
• invoice details;
• payment confirmations;
• transaction reference numbers;
• bank transfer confirmations;
• payment status.

Minute Jets does not intentionally store complete payment card numbers unless necessary and permitted by applicable law and the requirements of our payment service providers.

Sensitive payment card information is generally processed by authorised payment providers using appropriate security measures.

5.5 Corporate Information

Where bookings are made on behalf of companies, we may collect:

• company name;
• registered address;
• company registration number;
• VAT or tax registration information where applicable;
• authorised representatives;
• billing contacts;
• company ownership information where required by law.

5.6 Travel Documentation

Where required for international travel, we may collect:

• visas;
• residency permits;
• travel authorisations;
• customs documentation;
• immigration information;
• vaccination certificates where applicable;
• health declarations where required by destination authorities.

5.7 Technical Information

When you visit our website, we may automatically collect technical information, including:

• IP address;
• browser type;
• operating system;
• device information;
• language settings;
• website usage information;
• referring websites;
• session information;
• cookie identifiers.

5.8 Communications

We may retain records of communications including:

• emails;
• telephone calls (where recording is disclosed and permitted);
• online chat messages;
• messaging applications;
• customer enquiries;
• feedback;
• complaints;
• support requests.

5.9 Marketing Preferences

Where permitted by applicable law, we may collect information regarding:

• newsletter subscriptions;
• preferred destinations;
• preferred aircraft;
• marketing preferences;
• event registrations;
• promotional interests.

You may opt out of marketing communications at any time.

6. HOW WE COLLECT YOUR INFORMATION

Minute Jets collects personal information through a variety of lawful methods.

6.1 Information You Provide Directly

You may provide information when you:

• request a quotation;
• complete booking forms;
• contact us by telephone;
• send us emails;
• communicate through messaging platforms;
• subscribe to newsletters;
• register for events;
• participate in surveys;
• provide travel documentation.

6.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically using technologies such as cookies, server logs and analytics tools.

This information helps us:

• improve website performance;
• understand visitor behaviour;
• enhance security;
• personalise user experiences;
• detect fraud and abuse.

Further details regarding cookies are provided in our Cookie Policy.

6.3 Information Received from Third Parties

We may receive information from trusted third parties including:

• aircraft operators;
• travel advisers;
• corporate travel departments;
• payment service providers;
• identity verification providers;
• sanctions screening providers;
• publicly available sources where legally permitted.

We process such information only where necessary for the provision of our services or to comply with applicable legal obligations.

7. LAWFUL USE OF PERSONAL DATA

Minute Jets processes personal information only for legitimate business purposes connected with the operation of our charter brokerage services.

These purposes include:

• arranging private jet charter services;
• communicating with customers;
• coordinating with aircraft operators;
• processing payments;
• providing concierge services;
• complying with legal and regulatory obligations;
• preventing fraud;
• conducting identity verification;
• managing customer relationships;
• improving our services;
• protecting our legal rights and interests.

Where required by applicable law, we will obtain consent before processing personal data for purposes that require it.

8. HOW WE USE YOUR PERSONAL DATA

Minute Jets processes personal data only where necessary to provide our services, comply with legal obligations, protect legitimate business interests, or where you have provided consent where required.

We may use your personal information to:

• arrange and manage private jet charter bookings;
• obtain aircraft quotations;
• coordinate with aircraft operators and aviation service providers;
• verify passenger identities;
• facilitate payment processing;
• issue invoices and receipts;
• communicate booking confirmations and itinerary updates;
• provide concierge and travel support services;
• respond to enquiries and customer support requests;
• comply with customs, immigration and aviation requirements;
• conduct fraud prevention and risk assessments;
• perform sanctions and compliance screening where required;
• improve our services and customer experience;
• manage our business operations;
• maintain internal records;
• enforce our Terms & Conditions;
• protect our legal rights and interests.

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

9. SHARING YOUR PERSONAL DATA

Minute Jets does not sell personal information to third parties.

We may disclose personal data only where necessary to provide our services, comply with legal obligations, or protect our legitimate interests.

Your information may be shared with:

9.1 Aircraft Operators

To arrange your charter flight, we may provide relevant passenger information to the selected licensed aircraft operator, including:

• passenger names;
• passport details;
• nationality;
• dates of birth;
• travel itinerary;
• baggage information;
• special assistance requests;
• catering preferences;
• other information reasonably required to operate the flight.

Only information necessary for the operation of the charter will be shared.

9.2 Airport and Ground Service Providers

We may share relevant information with:

• Fixed Base Operators (FBOs);
• airport authorities;
• ground handling companies;
• security providers;
• fuel providers where operationally required;
• catering providers;
• limousine and transportation providers;
• concierge providers.

Information shared is limited to what is reasonably necessary to deliver the requested services.

9.3 Payment Service Providers

Where payments are processed, relevant information may be shared with:

• banks;
• payment processors;
• merchant service providers;
• fraud prevention services;
• financial institutions.

Payment processing is carried out using commercially reasonable security measures and in accordance with applicable legal and contractual requirements.

9.4 Government Authorities

Where required by law or aviation regulations, Minute Jets may disclose information to:

• customs authorities;
• immigration authorities;
• civil aviation authorities;
• law enforcement agencies;
• courts;
• regulatory authorities;
• tax authorities.

Such disclosures will be made only where legally required or permitted.

9.5 Professional Advisers

Minute Jets may disclose information to professional advisers, including:

• lawyers;
• accountants;
• auditors;
• insurers;
• compliance consultants.

Such parties are required to maintain appropriate confidentiality obligations.

9.6 Technology Providers

We use trusted service providers to support our operations, including providers of:

• cloud hosting;
• customer relationship management (CRM) systems;
• secure communications;
• cybersecurity services;
• website hosting;
• analytics tools;
• email delivery;
• document management.

These providers process personal data only on our behalf and in accordance with our instructions where applicable.

10. INTERNATIONAL DATA TRANSFERS

As Minute Jets arranges international private jet charter services, personal information may be transferred to countries outside the United Arab Emirates where necessary to:

• arrange flights;
• coordinate with aircraft operators;
• comply with immigration and customs requirements;
• provide concierge services;
• process international payments;
• deliver requested travel services.

Where practical and appropriate, Minute Jets will seek to ensure that such transfers are made using reasonable safeguards consistent with applicable data protection requirements.

By requesting international charter services, you acknowledge that certain international transfers of personal information are necessary to perform those services.

11. PAYMENT INFORMATION

Minute Jets may collect and process payment-related information for the purpose of:

• confirming bookings;
• processing customer payments;
• forwarding payments in accordance with our brokerage arrangements;
• issuing invoices;
• managing refunds where applicable;
• complying with financial reporting obligations.

Where payment card transactions are processed, they are generally handled by authorised third-party payment providers.

Minute Jets seeks to avoid storing complete payment card details unless required for lawful operational purposes and supported by appropriate safeguards.

12. DATA SECURITY

Minute Jets is committed to protecting personal information through commercially reasonable administrative, technical and organisational security measures.

These measures may include:

• encrypted communications where appropriate;
• access controls;
• password protection;
• multi-factor authentication where available;
• network security measures;
• regular software updates;
• employee confidentiality obligations;
• secure document storage;
• restricted access to customer information based on business need.

While Minute Jets takes reasonable steps to protect personal information, no method of transmission over the Internet or electronic storage is completely secure.

Accordingly, we cannot guarantee absolute security.

13. DATA RETENTION

Minute Jets retains personal information only for as long as reasonably necessary to:

• provide requested services;
• comply with legal obligations;
• resolve disputes;
• maintain business records;
• enforce contractual rights;
• satisfy accounting and regulatory requirements.

Retention periods may vary depending upon:

• the nature of the booking;
• applicable aviation regulations;
• financial reporting obligations;
• legal limitation periods;
• ongoing disputes;
• regulatory investigations.

When personal information is no longer required, Minute Jets will take reasonable steps to securely delete, anonymise or otherwise dispose of such information, unless retention is required by applicable law.

14. FRAUD PREVENTION

Minute Jets may process personal information for the purpose of:

• preventing fraud;
• detecting suspicious transactions;
• protecting customers;
• protecting payment systems;
• preventing identity theft;
• investigating misuse of our services.

Where necessary, information may be verified using trusted third-party verification services.

15. SANCTIONS AND COMPLIANCE SCREENING

To comply with applicable laws and international obligations, Minute Jets may conduct screening of customers, passengers and transactions against relevant sanctions or compliance lists where required.

Such screening may be conducted before or after a booking request and may result in:

• requests for additional information;
• delays while compliance checks are completed;
• refusal of a booking where legally required.

Minute Jets does not facilitate transactions that would violate applicable sanctions or legal requirements.

16. BUSINESS TRANSFERS

If Minute Jets undergoes a merger, acquisition, restructuring, sale of assets or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate confidentiality protections.

Where reasonably practicable, affected customers will be informed of material changes impacting the handling of their personal information.

17. LEGAL CLAIMS

Minute Jets may process or disclose personal information where necessary to:

• establish legal rights;
• defend legal claims;
• pursue contractual claims;
• comply with court orders;
• protect our business from unlawful activity.

Such processing will be limited to what is reasonably necessary for the relevant legal purpose.

18. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have certain rights regarding your personal data.

Depending on the circumstances and the laws that apply to the processing, you may request to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request deletion of personal data where retention is no longer required or where applicable law provides such a right;
• request restriction of certain processing activities;
• object to certain processing activities where permitted by law;
• request a copy of certain personal data in a commonly used electronic format, where applicable;
• withdraw consent where our processing is based on your consent (this will not affect processing carried out before consent was withdrawn);
• lodge a complaint with the appropriate regulatory authority where you believe your rights have been infringed.

Minute Jets may need to verify your identity before responding to a request and may decline or limit a request where permitted or required by applicable law.

19. EXERCISING YOUR RIGHTS

To exercise any applicable privacy rights, you may contact Minute Jets using the contact details provided at the end of this Privacy Policy.

To protect your information, we may request:

• proof of identity;
• additional information necessary to locate your records;
• evidence of authority where a request is made on behalf of another individual.

We aim to respond to valid requests within a reasonable period, subject to applicable legal requirements and the complexity of the request.

20. MARKETING COMMUNICATIONS

Minute Jets may send marketing communications relating to:

• private jet charter services;
• empty leg opportunities;
• special offers;
• company news;
• aviation insights;
• events;
• new services;
• destination highlights.

Where required by applicable law, marketing communications will only be sent with the appropriate consent or another lawful basis.

You may opt out of marketing communications at any time by:

• using the unsubscribe link included in marketing emails;
• contacting Minute Jets directly;
• updating your communication preferences where available.

Even if you opt out of marketing communications, we may still send you service-related messages regarding enquiries, bookings, invoices, itinerary changes, or other operational matters.

21. COOKIES AND SIMILAR TECHNOLOGIES

Minute Jets uses cookies and similar technologies to enhance website functionality, improve security, understand website performance, and provide a better user experience.

Cookies may be used to:

• remember user preferences;
• maintain secure sessions;
• analyse website traffic;
• improve website functionality;
• understand visitor behaviour;
• support website performance;
• assist with fraud prevention.

Where required by applicable law, you will be provided with appropriate choices regarding non-essential cookies.

Further details are available in the Minute Jets Cookie Policy.

22. ANALYTICS

Minute Jets may use website analytics tools to better understand how visitors interact with our website.

Analytics information may include:

• pages visited;
• session duration;
• browser type;
• device type;
• approximate geographic region;
• referral sources;
• website performance metrics.

Analytics information is used to improve our services, website functionality and customer experience.

Where analytics providers process personal information on our behalf, we seek to ensure they are subject to appropriate contractual or legal obligations.

23. THIRD-PARTY WEBSITES

The Minute Jets website may contain links to third-party websites, including aircraft operators, airports, travel partners or service providers.

Minute Jets does not control the privacy practices of third-party websites and is not responsible for their content, security or data handling practices.

Users are encouraged to review the privacy policies of any third-party websites they visit.

24. CHILDREN'S PRIVACY

Minute Jets does not knowingly collect personal information directly from children for the purpose of offering services to them.

Where information relating to a child is provided as part of a family or group booking, such information is processed solely for the purpose of arranging the requested travel services.

Parents or legal guardians should contact Minute Jets if they believe that personal information relating to a child has been provided inappropriately.

25. DATA BREACH RESPONSE

Minute Jets maintains internal procedures designed to identify, investigate and respond to suspected data security incidents.

Where required by applicable law, Minute Jets may notify affected individuals and relevant authorities of qualifying personal data breaches.

We continually review and improve our security measures to reduce the risk of unauthorised access, disclosure, alteration or destruction of personal information.

26. CHANGES TO THIS PRIVACY POLICY

Minute Jets may update this Privacy Policy from time to time to reflect:

• changes in applicable laws or regulations;
• developments in our services;
• changes to our business operations;
• improvements to our privacy practices;
• technological developments.

The updated version will be published on our website with a revised "Last Updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Continued use of our services following publication of an updated Privacy Policy constitutes acknowledgement of the revised Policy to the extent permitted by law.

27. CONTACT US

If you have questions regarding this Privacy Policy or wish to exercise any applicable privacy rights, please contact:

Minute Jets FZ-LLC
Sharjah Media City (SHAMS) Free Zone
Sharjah
United Arab Emirates

Email: [Insert Official Privacy Email Address]

Telephone: [Insert Official Telephone Number]

Website: www.minutejets.com (or your official website once live)

For privacy-related enquiries, you may also contact us using the details published on our website.

28. COMPLAINTS

If you believe that Minute Jets has not handled your personal information in accordance with applicable law or this Privacy Policy, we encourage you to contact us first so that we have an opportunity to investigate and resolve your concerns.

Where applicable under relevant law, you may also have the right to submit a complaint to the competent regulatory or supervisory authority with jurisdiction over the matter.

Minute Jets will cooperate with lawful investigations and regulatory enquiries as required by applicable law.

29. LANGUAGE

This Privacy Policy is prepared in the English language.

If Minute Jets provides a translation for convenience, the English version shall prevail to the extent permitted by applicable law in the event of any inconsistency or conflict, unless otherwise required by law.

30. ENTIRE PRIVACY POLICY

This Privacy Policy constitutes the complete privacy statement of Minute Jets FZ-LLC regarding the collection, use, storage, disclosure and protection of personal information in connection with our private jet charter brokerage services.

This Privacy Policy should be read together with:

• the Minute Jets Terms & Conditions;
• the Minute Jets Cookie Policy;
• any booking-specific agreements;
• any notices provided to you at the time your personal information is collected.

ACKNOWLEDGEMENT

By using the Minute Jets website, submitting an enquiry, requesting a quotation, booking a charter or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required by applicable law for specific processing activities, Minute Jets will seek such consent in an appropriate manner before undertaking that processing.

END OF PRIVACY POLICY